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What is your refund policy?
Amy Sangster avatar
Written by Amy Sangster
Updated over a week ago

We're committed to your happiness with our 100% satisfaction guarantee! If you're not completely thrilled with your purchase, just reach out to us within 14 days, and we'll initiate the refund process for you.

A quick heads-up: purchases made during a promotional period or with a coupon might not be eligible for a refund (please check the terms of the promotional offer).

To get started, simply email us your refund request within 14 days of your purchase and fill out a brief feedback form we'll send from our friendly Creator Support team.

After we receive your feedback, we'll proceed with the refund and cancellation.

Once the refund is processed, you'll lose access to the your community and MemberUp University, as well access to as any discounted pricing plans you were utilizing.

We're here to help every step of the way!

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