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How to refund payments
How to refund payments
Suraj Ramnani avatar
Written by Suraj Ramnani
Updated over a week ago

Login to stripe, click customers > search for the customer by name or email address.

Select the member that you need to refund.
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From the action menu, select the refund payment option.
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From here, you can determine the refund amount, select a reason, and click refund.
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Refunds are processed immediately by Stripe but can take 5-10 business days to appear in the customer's account.

Note: If you're using a payment system that is not the internal MemberUp checkout or stripe, please refer to the documentation of the payment system you're using to learn how to refund using that.


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