Overview
The Inbox lets you privately message members for coaching, support, and direct conversations. Messages are visible only to the sender and recipient.
Step-by-step Instructions
Open the Inbox
Click the chat bubble icon in the top-right of your MemberUp screen.Start a New Chat
Click the plus (+) icon.Find the Member
Use the search field to look up the member you want to message.Start Chat
On the right side, click Start Chat.Compose and Send
In the Write a text message… box, write your message, optionally add an emoji, then press Enter or click the Send button to send the message.
Pro Tips
Keep ongoing conversations in the same thread for clarity.
Encourage members to enable notifications so they don’t miss your replies.
Use direct messages for personal support; use posts for announcements.
Walkthrough
Troubleshooting & FAQs
I can’t find a member in search.
I can’t find a member in search.
Confirm the member is active and part of the community.
Messages won’t send.
Messages won’t send.
Refresh the page, check your connection, and try another browser if needed.
I am not getting email notifications for my messages
I am not getting email notifications for my messages
Currently, email notifications for direct or group messages are not available. The only way to check for new messages is through in-app notifications, which appear in your community within the chat bubble icon on top.