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How to Use the Inbox for 1:1 Messages

Learn how to send private 1:1 messages in MemberUp using the chat bubble. Start a new chat, find a member, and send messages (with emojis) to provide support and stay connected with your community.

Written by Suraj Ramnani

Overview

The Inbox lets you privately message members for coaching, support, and direct conversations. Messages are visible only to the sender and recipient.

Step-by-step Instructions

  1. Open the Inbox
    ​    Click the chat bubble icon in the top-right of your MemberUp screen.

  2. Start a New Chat
    ​    Click the Compose icon on top right as shown below.
    ​

  3. Find the Member
    ​    Use the search field to look up the member you want to message.
    ​

  4. Start Chat
    ​    In the New Message Screen in the bottom right, click Start Conversation
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    ​

  5. Compose and Send
    ​    In the message… text field, write your message, optionally add an emoji, then press Enter or click the Send button to send the message.
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6. Make your conversations more engaging by sharing more than just text!

  • Share photos, videos, GIFs, and files: Click the + icon to the left of the message box, then choose whether you’d like to attach a photo or video, upload a file, or add a GIF. Share media and files directly in your conversations to bring your messages to life.

  • Send a voice note: Prefer speaking over typing? Click the microphone icon on the right to record and send a voice message.

Whether you’re sharing a quick update, an image, or a voice note, you can choose the format that works best for you!
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Pro Tips

  • Keep ongoing conversations in the same thread for clarity.

  • Encourage members to enable notifications so they don’t miss your replies.

  • Use direct messages for personal support; use posts for announcements.

Walkthrough

Troubleshooting & FAQs

I can’t find a member in search.

Confirm the member is active and part of the community.

Messages won’t send.

Refresh the page, check your connection, and try another browser if needed.

I am not getting email notifications for my messages

Here are how the notifications work for email and in-app..

  • Unread message notifications: If a message remains unread for 15 minutes and you are inactive on MemberUp, an email notification may be sent.

  • Message previews: Emails include the number of unread messages and a preview of the latest message.

  • Smart notification limits: You will receive a maximum of one email per conversation every 4 hours and no more than 5 chat notification emails per day.

  • Activity-based notifications: If a member is active on MemberUp when the notification check occurs, the email is skipped.

  • Notification preferences: You can turn off chat email notifications through their notification settings or unsubscribe using the link in the email.

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