Overview
Group chats allow you to message multiple members at the same time for collaborative conversations, coaching groups, classroom cohorts, or project-based communication.
Messages sent within group chats are visible to everyone included in the conversation.
Step-by-step Instructions
Open the Inbox
Click the chat bubble icon in the top-right of your MemberUp screen.
Start a New Chat
Click the Compose icon on top right as shown below.
Select Multiple Members
In the To: search field, look up members and select each person you want to include in the group chat.
Start Chat
Once all recipients are selected, In the New Message Screen in the bottom right, click Create Group Chat.
Compose and Send
In the message… text field, write your message, optionally add an emoji, then press Enter or click the Send button to send the message.Alternatively, click on the + on the left to add a gif, image or a file or click on the mic on the right before creating a message to send a voice note.
Pro Tips
Keep group chats focused on specific topics to stay organized.
Clearly name the intent of the first message so participants know the purpose.
Encourage respectful and productive communication to maintain a supportive space.
Group chats are best for small segments of members — use posts for community-wide updates.
Walkthrough
Troubleshooting & FAQs
I can’t search or select multiple members.
I can’t search or select multiple members.
Ensure each user is active and visible in the Members list.
Some members aren’t receiving message notifications via Email.
Some members aren’t receiving message notifications via Email.
Here are how notifications work with chat..
Unread message notifications: If a message remains unread for 15 minutes and the member is inactive on MemberUp, an email notification may be sent.
Message previews: Emails include the number of unread messages and a preview of the latest message.
Smart notification limits: Members receive a maximum of one email per conversation every 4 hours and no more than 5 chat notification emails per day.
Activity-based notifications: If a member is active on MemberUp when the notification check occurs, the email is skipped.
Notification preferences: Members can turn off chat email notifications through their notification settings or unsubscribe using the link in the email.