Here are the best practices to follow before you cancel your MemberUp subscription to avoid any disruption or inconvenience to yourself and your members.
To start, please make sure you're logged in as an owner or admin to the community.
Set your community to private to prevent further sign-ups.
Create a post about your community's closure date preferably a week or two before your cancellation date so it gives your members enough time to be notified about the change.
It is recommended to use the @everyone tag so all your members get an email and in-app notification about the post. The notification your members receive will depend on their notification preferences.
Download all your videos, content, and everything else you may need from your community.
Cancel the subscription by reaching out to support through the chat bubble at the bottom right here or in your community directly.
Canceling the community directly will result in immediate deactivation of your community and is not recommended unless you want your community inaccessible instantly.
Your community will be deactivated for 30 days upon cancellation after which all the data will be deleted.
For payments and cancellations of your members, please check your Stripe account connected to MemberUp and make the adjustments accordingly.
If there are any questions or concerns, please do let us know through the chat bubble at the bottom right here.