Overview
If updates to your profile are not being saved, it is likely related to field restrictions, browser caching, or connectivity issues.
This guide will help you understand why changes may not apply and how to fix them.
Step-by-step Instructions
Check Required Fields
Make sure all mandatory fields are completed before saving.Verify Field Restrictions
Some profile fields can only be edited once:First and Last Name
Profile URL
Confirm Image Size Requirements
Profile image: at least 500 × 500 px
Cover image: at least 800 × 450 px
Refresh and Retry
Your browser may have cached older data — refresh before reapplying changes.Try a Different Browser
If the issue persists, try updating your profile in another browser or incognito mode.
Pro Tips
Save changes frequently rather than editing many items at once.
Double-check image file types (JPG or PNG recommended).
If updating sensitive fields like name or profile URL, contact Support for further changes after the first edit.
FAQs
Why won’t my name or URL update again?
Why won’t my name or URL update again?
These fields are restricted to one edit only. Contact support if an additional update is needed.
My new image uploads but then disappears.
My new image uploads but then disappears.
Ensure the image meets the minimum resolution requirements and click Update Profile before leaving the page.