Want to migrate your community and content to MemberUp from another platform?
Follow these simple steps:
1. Sign up for MemberUp
The first step is creating your MemberUp community. To join MemberUp, click here and select the right pricing plan for your business.
2. Create your community
Migrating from one platform to another is the perfect opportunity to introduce changes into your community like new branding, new community structure, or even remove older content that you don't wish to keep in your future community - so take full advantage :)
1. Branding: visit the creator dashboard and select the drop down for "Branding" to begin updating the logo, colors, theme, and the standard pages for your community.
2. Content: to migrate your content from another platform to MemberUp, visit your community, select "Content" and then click on the gear icon to edit. From there you can begin creating the sections of your course and uploading videos to each section.
3. Spaces: once you've migrated your content onto MemberUp, the next step is to add spaces to your community. Spaces allow you to categorize posts into different feeds. You'll want to consider what spaces you want in your community. For example, you can create a space call "introductions" where your members introduce themselves.
4. Pinned post: it's important that your members begin with a positive experience the moment they enter your community. To assist with that, you will want to create a pinned post in your home feed welcoming your members and giving them their next steps.
5. Spark: Spark is our done-for-you engagement feature. It allows you to select a set of questions related to your industry (or create your own) and then asks your community a question daily. This "sparks" engagement and encourages members to engage without any effort on your end. Questions expire after 24 hours and members need to engage to see others responses to the question.
3. Migrate your members
If you're moving to MemberUp from another platform, you may already have members paying for access to your community who you want to migrate over. It's not possible to simply transfer their membership over, but we do have an approach that you can follow to make it as easy as possible. We'll also share an option if your community is free.
Option 1 (if your community is free)
It's easy to move your members over to MemberUp when you run a free community. If you have your members email addresses, you can easily bulk invite them using the bulk invite feature. To do that visit the creator dashboard > click members > invite members > bulk invite (or alternatively, you can create an invite link and email that to members).
Option 2 (if your community is paid)
If you have members with active subscriptions, we recommend that you keep them that way in your payment processor and invite them to MemberUp with a coupon that grants them access for free. For future customers, they can simply purchase through an invite link where they can checkout directly through MemberUp to create a new subscription.
1. Connect Stripe: visit the creator dashboard > monetization > community pricing, then follow the steps to connect your Stripe account to MemberUp. After you're connected to Stripe, you will be able to customized the pricing for your community.
2. Edit checkout: visit the creator dashboard > branding > signup & login > checkout page customize. From here you can select the background for your checkout page to add a testimonial or simply have a custom branded background image.
3. Create an invite link: visit the creator dashboard > invite members > invite links, then create your invite link. Invite links allow people to create their account, then pay for their access (if you've setup community pricing).
4. Create a coupon: visit your Stripe account > products > coupons, then create a new coupon for 100% discount. The name of your coupon is internal. The ID of the coupon is what you will ultimately give to your members for them to enter in during the checkout.
Once you've selected how you're going to migrate your members and followed through with the setup for doing so, you can move to the next step, communicating the change.
4. Use our email sequence
A big part of getting your members migrated successfully is to communicate that your moving platforms effectively - giving your members enough time and reminders to join.
We wanted to make it easy for you to do that. For either option above, you can use and customize our migration email templates to help migrate your members successfully.
You can edit the example emails to make them relevant to your community offering:
Email 1 - the big announcement
Subject: Big news! (action required)
Body:
Hey Ross!
You're receiving this email because you're enrolled in "Cool Program University".
In an effort to level-up your experience, we have moved our community to a new platform! We have a whole new look, which you're going to love + you'll be able to access our weekly calls, community support, and course all in the same place :)
You can join us and access the content and our all-new community, Cool Program, by following the instructions below.
Action Items and Next Steps:
Step 1: You'll receive an email invite to join the new community - it looks like this:
Check your email and click the “accept invitation” button to get access.
[If you're using a coupon, share with that with them here so they can join for free]
Step 2: Set up your profile with a photo and a little bit about yourself.
Step 3: Introduce yourself in a post inside of the #introduction space.
Step 4: Start exploring our community, resources, trainings, and more!
We’re making this community THE place to be for creators who are growing their business online through community, content and courses in really creative ways.
Join the new community and access the course on our new platform today.
Hit reply if you have any questions! Can’t wait to see you in the new group :)
Name
Email 2 - send 2 days after email 1
Subject: Reminder: Did you see this?
Body:
Hey Ross,
We wanted to remind you that our community at "Cool Program University" has migrated to a new platform, and we wouldn't want you to miss out on everything happening inside!
With our new look and improved features, you'll have a seamless experience accessing our weekly calls, community support, and course all in one place. The response from our members has been amazing, and we're sure you'll love it too!
In case you haven't done so already, please keep an eye on your inbox for an email invite to join the new community - which looks like this:
Check your email and click the “accept invitation” button to get access.
[If you're using a coupon, share with that with them here so they can join for free]
Once inside, take a moment to set up your profile with a photo and a brief introduction about yourself. We encourage you to join the conversation by introducing yourself in the #introduction space.
We believe this community will be the ultimate hub for creators like you, growing their businesses online through community, content, and courses. So, don't wait!
Join the new community and access the course on our new platform today.
Hit reply if you have any questions! Can’t wait to see you in the new group :)
Name
Email 3 - send 3 days after email 1
Subject: Final notice (action required)
Body:
Hey Ross,
This email is a final reminder that we have moved the "Cool Program University" community to an amazing new platform, and we don't want you to miss out on everything happening inside!
Our new platform comes with a fresh look, improved features, and a seamless way to access our weekly calls, community support, and course – everything you need to grow your business online creatively.
Action Items and Next Steps:
Step 1: Check your email for the invitation to join the new community. Look for an email that looks like this:
Step 2: Click the "accept invitation" button in the email to gain access.
[If you're using a coupon, share with that with them here so they can join for free]
Step 3: Set up your profile with a photo and a brief introduction about yourself. This will help you connect with fellow creators and start networking within the community.
Step 4: Introduce yourself in a post within the #introduction space. Share your passion, goals, and what you hope to achieve within the Cool Program University community.
Step 5: Start exploring the wealth of resources, trainings, and more that await you. Engage with others, share your experiences, and learn from like-minded creators and industry experts.
We truly believe this is THE place to be for creators like you, and we don't want you to miss out on the valuable interactions and insights it offers.
So, take action now and join us on our new platform.
If you encounter any issues or have any questions, don't hesitate to reach out by hitting reply. We're here to assist you.
Looking forward to seeing you in the new group!
Name
Once you've sent out your emails, your members will migrate, and you can get back to focusing on growing a thriving community!